TORQUE PARTS WARRANTY, REFUND AND RETURN POLICY
Torque Parts offers a Warranty for US customers on Torque Parts Truck & Passenger Vehicle Air Springs, Air Brake Components, Wheel Seals and Work Lights. We warranty our rolling lobe (reversible sleeve) and convoluted air springs for semi-trucks and trailers for three (3) years, unlimited miles. Every other product that we offer including convoluted air springs for pickup trucks, our cabin (sleeper) air springs, air brake components, passenger air springs, work lights, and wheel seals are warrantied for one (1) year also unlimited miles. Torque Parts is confident that you will be 100% satisfied with your product that we offer a 30-Day Return Policy on unused and uninstalled products. Improper use or installation is not a manufacturer’s defect.
Torque Parts Warranty is non-transferable. Torque Parts’ air suspension products are warranted to be free from defects in materials or workmanship for the warranty period from the manufacturing date. Within this period, Torque Parts will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacements will be made at no charge to the customer for parts, provided that the customer shall be responsible for any transportation and installation costs. This warranty does not apply to: (I) cosmetic damage, such as scratches, nicks and dents; (II) normal wear and tear, unless product damage has occurred due to a defect in materials or workmanship; (III) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (IV) damage caused by improper installation; (V) damage to a product that has been modified or altered without the written permission of Torque Parts Inc.; or (VI) damage to a product that has been installed on a vehicle suspension that been modified or altered. If the unit sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original warranty, depending upon which is longer.
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESSED, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY BY JURISDICTION. IN NO EVENT SHALL TORQUE PARTS, INC. BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Torque Parts retains the exclusive right to repair or replace (with a new or newly remanufactured replacement product) the product or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY. To obtain warranty replacement, contact the vendor from which you purchased your Torque Parts product. If purchased directly from Torque Parts Inc. please email Torque Parts Technical Support at firstname.lastname@example.org for shipping instructions and an RMA tracking number. Securely pack the product and a copy of the original sales receipt, which is required as the proof of purchase for warranty repairs. Write the RMA tracking number clearly on the outside of the package. Send the product, freight charges prepaid, to Torque Parts Inc. Online and Auction Purchases: Products purchased through online part stores and auctions (this does not apply to purchases made directly from Torque Parts) are eligible for that vendor’s warranty coverage only and you must deal with that vendor for any and all warranty or return issues. Torque Parts requires an original or copy of the Torque Parts sales receipt. Online auction confirmations are not accepted for warranty verification. In most cases, your vendor will work with Torque Parts to obtain an RMA number and arrange for shipping of your part to Torque Parts. Torque Parts will not replace missing components from any package purchased through an online or auction site other than directly from Torque Parts.