• +1 855 5 TORQUE
  • +1 866 533 0329
  • info@torqueusa.com
  • Sign in
  • Newsletter
  • About
Torque Parts LLC
  • Sign In
  • 0 Cart: 0.00
    You have 0 item(s) in your cart
    Total : 0.00
    View cart
Products
Main Menu
  • Air Brake Components
    ABS Valves and Sensor Kits
    Air Dryers and Parts
    Air Coils and 3 in 1 ABS Cables
    Height Leveling Control Valves
    Slack Adjusters
    Valves
  • Air Filters
    Cabin Air Filters
    Engine Air Filters
    Additional Filters
  • Air Springs
    Air Springs by Vehicle Brand
    Replacement Air Springs for Freightliner Trucks
    Replacement Air Springs for International Trucks
    Replacement Air Springs for Kenworth Trucks
    Replacement Air Springs for Mack Trucks
    Replacement Air Springs for Peterbilt Trucks
    Replacement Air Springs for Volvo Trucks
    Air Springs by Category
    Cabin Air Springs
    Convoluted Air Springs
    Reversible Sleeve Air Springs
  • Air Spring Kits for Pickup Trucks
  • Body Parts
    Body Parts by Truck Brand
    Body Parts for Freightliner Trucks
    Body Parts for International Trucks
    Body Parts for Kenworth Trucks
    Body Parts for Mack Trucks
    Body Parts for Peterbilt Trucks
    Body Parts for Volvo Trucks
    Body Parts by Category
    Bumpers
    Coolant Tanks
    Deer Guards
    Floor Mats
    Grilles
    Headlights and Fog Lights
    Mirrors and Mirror Covers
  • Brake Chambers
    Brake Chambers
    Service Chambers
  • Cables & Hoses
  • Cargo Stabilizer
  • Hardware and Fittings
  • Mud Flap Hangers and Fenders
    Angled Mud Flap Hangers
    Straight Mud Flap Hangers
    Quarter Fenders
  • Shock Absorbers
  • Tail Lights and Markers
  • Truck Accessories
  • Wheel End Components
    Brake Hubs
    Hub Caps
    Truck Wheel Hub Seal Installer Kit
    Wheel Bearings
    Wheel Seals
  • Worklights and Lightbars
  • Other Parts
  • Clearance
All Products
Main Menu
  • About Us
    • About Torque Reversible Sleeve Air Springs
    • Distribution Network
    • Trade Shows
  • Become a Distributor
  • Warranty
    • Dryer Diagnostics
    • 3 Year Unlimited Mile Warranty
    • Warranty Evaluation Guidelines
  • Contact
    • Offices
    • Careers
Sign in

WARRANTY EVALUATION GUIDELINES

Torque Air Springs use OE spec rubber and they are tested for 10 Million cycles which will give their user hundreds of thousands of miles of worry-free service once installed correctly. Our warranty covers any manufacturing defects however the longevity of our air springs also depends on external factors including other suspension parts of the vehicle such as shocks, bushings, valves, or regulators. These components can wear off way before our air springs do or they might need replacing at the time of the installation.  Most premature failure returns have shown that the returned product is not defective and that the premature failure happened as a result of the failure of the parts mentioned above. Therefore such suspension components should be thoroughly inspected at the time of the air spring installation, all OE replacement and safety guidelines should be followed for each type of chassis and axle for trouble-free service life.  

Defects that are not manufacturing-related such as installation errors, over-torquing, abrasion, overextension, circumferential cuts, misalignments, debris, and chemical-related wear and tear are not covered under warranty. Over the years we have gathered and grouped the pictures of such defects to guide our distributors when evaluating warranty claims and properly inform their customers. You can see these examples of these premature failures below.

External Abrasion


As you can see the below air springs have been rubbed against. This could be road dirt and debris, or the bag may have rubbed against components on the vehicle. Each picture shows a different scenario as to what could happen when the air spring takes damage from the outside.

 

Base Popping Off

This happens due to a couple of reasons;

  • Bushings have gone bad and the suspension is not sitting where it is supposed to be sitting, which causes the air spring to operate at an angle it isn’t designed to operate in.
  • The control valve is working improperly and is causing the air spring to take in more air than what it should during operation.
  • Air spring is installed on the wrong application and is too short


 
 
 

Over torqued air inlet/stud

This happens when too much pressure is applied to the air inlet or the stud attached to the air spring. The most common cause of this is the mechanic/installer ignores the manufacturer’s manual for specific recommendations. 

Over extension

When an air spring is overextended this will cause the air springs top plate to convex as seen below. This is commonly seen on lift axle applications that are used in logging or construction sites, causes of this are;

  • The ride height of the air spring is too high because of a bad leveling valve
  • Shock absorbers are not working properly / or wrong shock absorbers are in use
  • Wrong air spring use
 

Circumferential Cuts/Tears

Cuts or tares as seen below can happen with any air spring due to the possible reasons below;

  • There is excessive pressure on the air spring (over recommended weight)
  • The air spring was fully extended for long periods of time
  • The air spring was impacted while it was compressed
  • Wrong air spring was used on the wrong application

IMG_20181206_153622 13
 
 
 

Installed while the base was in the bellow,

This kind of damage will be seen on air springs that have been installed on to a truck or a trailer while they are completely deflated and the piston on the air spring is in mostly in the bellow of the air spring. During installation, customers must make sure that the base on the air spring that is being installed is not completely inside the air spring. During installation, you should be able to see more than half of the base from the side.

123 124
 

Overload

The below happens for a few reasons;

  • When being installed on to the application the base/pedestal of the air spring is completely in the bellow of the air spring, it should be aired up so that the base is not completely in the bellow.
  • Having too much weight on the application while the air spring is completely deflated then putting air in the bag while the weight is still on the air spring.


 

Wrong air spring for the wrong application

   
 

The above pictures are indications that the air springs that have been installed on the application is either too short (concave) or too long for the application (convex). To avoid this from happening please make sure that you are using the correct dimensioned air springs. You may have air springs that might fit the same application however if the length of the air spring is significantly different you’ll see the above issues happen.

US HEADQUARTERS

Address

380 Roma Jean Parkway
Streamwood IL 60107

Phone

+1 773 945 0060 or +1 855 5 TORQUE

Fax

+1 866 533 0329

Email

info@torqueusa.com

FACTORY

Address

Ata Mah. Gelincik Cad. No 14
Gemlik Bursa

Phone

+90 224 524 87 99

Email

bursa@torqueusa.com.tr

Quick Links

  • Warranty
  • Refund and Return Policy
  • Warranty Evaluation Guidelines
  • Contact us
  • Distribution Network

My account

  • Sign In
  • Become a distributor

© Copyright 2019 Torque Parts LLC

0 Piece(s) Added to Your Cart


0 Piece(s) Added to Your Backorder List

Take advantage of the below pricing on the below item/items up to
Take advantage of the below pricing on the below item/items up to
View Cart Continue Shopping
Take advantage of the below pricing on the below item/items up to
View Cart
Updated Cart Item Quantities
View Cart View Cart

Order

ProductPriceQuantityTotal
Proceed
This Item is added to your backorder list
View Backorder List Continue Shopping
Go To Cart
Submitted. Thank you.
×

  • Please rate us!
    Please enter valitaded e-mail
    Message must be 10 characters at least
Would you like to enter a PO number?
Discounted item(s).
Product Name Unit Price Quantity Add to Cart

Contact Us

We would love to hear from you!